Enso Connect

Guest experience layer for short-term rentals with digital check-in and paid upsells

As of 31 August 2026, Enso Connect starts at $9/month. A guest-facing layer that sits on top of a rental property management system, handling verification, digital check-in, door access and in-stay upselling. Softwr lists it under Travel. Enso Connect is made by Enso Connect Inc., available on Web, iOS, Android.

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Overview

What Enso Connect does

Enso Connect is a guest experience platform for short-term rental operators and small boutique properties. It connects to a property management system such as Hostaway or Guesty and adds the guest-facing journey around the reservation: identity verification, deposit and agreement collection, a branded digital guidebook, keyless entry code delivery, in-stay messaging with AI-assisted replies, and paid upsells for early check-in, late checkout, mid-stay cleans and local experiences. The distinguishing thing commercially is that Enso Connect is partly a revenue-share product. The subscription is modest at roughly nine to sixteen US dollars per listing per month, but the platform takes a percentage, around five per cent, of the upsell revenue it processes. That inverts how you should evaluate it: an operator who never enables upsells pays almost nothing and gets a nicer check-in flow, while an operator whose upsells work pays the vendor a growing cut of a revenue stream that did not previously exist. Whether that is fair depends on whether you believe the upsells would have happened without it. Buyers are professional managers with roughly twenty to five hundred units who already have a competent PMS and want to differentiate the stay, plus apart-hotels blurring the line between rental and hotel. The trade-off is that Enso Connect is an addition, not a replacement, so it is a second system, a second integration to maintain and a second vendor in the guest data path. Operators with only a handful of properties rarely generate enough upsell volume to justify the operational overhead.

What people use it for

A manager selling early check-in and late checkout systematically instead of case by case
An apart-hotel wanting hotel-style verification and deposits on Airbnb bookings
An operator issuing door codes automatically and revoking them at checkout
A portfolio in a ski or beach market monetising equipment hire and local experiences during the stay

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Enso Connect.

The roughly five per cent commission on upsell revenue means the better the product works the more it costs, and a portfolio generating meaningful ancillary revenue pays far more than the per-listing headline suggests.
It requires a property management system underneath it, so it is always a second subscription and a second integration rather than a consolidation.
Small operators rarely reach the upsell volume that justifies the setup effort, and configuring conditional guest journeys properly is a project rather than an afternoon.
Guest data and messaging pass through another vendor, which adds a data protection assessment for European operators and another party to the breach surface.
Smart lock and PMS coverage is good for the mainstream products but thin outside them, so an operator on a less common lock brand or a regional PMS may find the automation does not reach their stack.

Cross-shopped

What people choose instead of Enso Connect

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Enso Connectvs
Hostaway
Hostaway: Includes basic guest messaging and check-in, which may be enough without a second vendor
Enso Connectvs
Guesty
Guesty: Has its own guest communication and upsell tooling bundled into the platform
Enso Connectvs
Properly
Properly: Focuses on the operational turnover rather than the guest journey, if cleaning quality is the bigger problem

Pricing

What Enso Connect costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Core

$9 /mo

Per listing per month
Digital check-in and verification
Branded guidebook
Messaging inbox

Full guest journey

$16 /mo

Per listing per month
Conditional journeys and smart lock integration
Upsell marketplace enabled
Around 5% commission taken on upsell revenue

Capabilities

Features

Digital check-in
Verification, agreement signing and deposit collection before arrival
Guest identity verification
Document and selfie checks tied to the reservation
Keyless entry
Access code generation and delivery through supported smart locks
Upsell marketplace
Paid early check-in, late checkout, cleans and local experiences sold in-stay
Unified inbox with AI replies
Cross-channel messaging with drafted responses and escalation
Branded guidebooks
Property and destination information delivered as a web app
Conditional guest journeys
Rules that vary the flow by channel, length of stay or guest segment
PMS integrations
Reservation sync with the major short-term rental management platforms

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Does Enso Connect replace my PMS?

No. It sits on top of Hostaway, Guesty or a similar platform and handles the guest-facing journey only.

How does the upsell commission work?

Enso Connect takes a percentage, around five per cent, of upsell revenue processed through the platform, on top of the per-listing subscription.

Is it worth it for five properties?

Usually not. The per-listing cost is low but the configuration effort and the upsell volume needed to see a return favour portfolios of twenty units and up.

Can it take deposits and verify guests on Airbnb bookings?

Yes, that is one of the main reasons operators add it, since Airbnb itself does not give hosts that control.

Keep looking

Where to go from Enso Connect

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Softwr does not host reviews and shows no star rating for Enso Connect, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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