Dialpad vs Aircall
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Dialpad if you need Voice calls and prefer comprehensive paid features. Choose Aircall if you prioritize Cloud phone and want plans starting at $30/month. Dialpad has a higher user rating (4.4 vs 4.3).
Dialpad vs Aircall: At a Glance
Feature Comparison: Dialpad vs Aircall
| Feature | Dialpad | Aircall |
|---|---|---|
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| Analytics | ||
| Call recording | ||
| Slack | ||
| Salesforce | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support | ||
| Cloud phone | ||
| IVR | ||
| Call routing | ||
| Power dialer | ||
| Integrations | ||
| Zendesk | ||
| Intercom | ||
| Pipedrive | ||
| SOC2 | ||
| GDPR | ||
| ISO27001 |
Dialpad vs Aircall: Pricing Breakdown
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
Aircall Pricing
Model: per-user
- Unlimited calls US/Canada
- IVR
- Voicemail
- Integrations
- Essentials + Analytics
- Power dialer
- Call monitoring
- Professional + Custom
- API access
- SLA guarantee
Pros and Cons
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
Aircall
Pros
- Highly rated by users (4.3/5)
- Available on 4 platforms (Web, Ios, Android, Desktop)
- Rich feature set with 15+ capabilities
- Strong Cloud phone functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Dialpad vs Aircall?
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Choose Aircall if you:
- Need Cloud phone
- Have a budget of $30/month+
- Work primarily on Web and Ios
- Value IVR
Frequently Asked Questions: Dialpad vs Aircall
Is Dialpad better than Aircall?
It depends on your needs. Dialpad has a 4.4/5 user rating while Aircall has 4.3/5. Dialpad excels in Voice calls and Video meeting, while Aircall stands out with Cloud phone and IVR. Consider your budget (Contact for pricing vs $30/month), platform needs, and specific feature requirements.
Which is cheaper, Dialpad or Aircall?
Dialpad starts at Contact for pricing. Aircall starts at $30/month. Compare the specific plan features to determine the best value for your use case.
Can I use Dialpad and Aircall together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Dialpad and Aircall?
The key differences include: pricing model (subscription vs per-user), platform support (Web, Mobile iOS, Mobile Android, Desktop vs Web, Ios, Android, Desktop), and feature focus. Dialpad emphasizes Voice calls, Video meeting, Chat while Aircall focuses on Cloud phone, IVR, Call routing. User ratings differ slightly: 4.4 vs 4.3 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Dialpad and Aircall.