Telecommunications · head to head
Aircall vs Ozonetel
Aircall
Telecommunications
Cloud phone system for modern business
- From
- $30/month
- Rated
- -
Ozonetel
Telecommunications
Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
- They diverge on capability: Aircall covers Cloud phone, Ozonetel covers Owned telecom infrastructure.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Aircall and Ozonetel actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Aircall
- Cloud phone
- IVR
- Call routing
- Power dialer
- Analytics
- Call recording
- Integrations
- Salesforce
Only in Ozonetel
- Owned telecom infrastructure
- Predictive and preview diallers
- IVR designer
- CRM embedded agent desktop
- Call recording and quality monitoring
- On-premise and private cloud deployment
- WhatsApp and digital channels
- Speech analytics
What people use each for
The jobs each tool is most often brought in to do.
Aircall
- Cloud phone system for sales and support teamsnot Ozonetel
- Call routing, IVR and shared numbersnot Ozonetel
- Logging calls against CRM records through integrationsnot Ozonetel
- Power dialling outbound lists on the Professional tiernot Ozonetel
- SMS and MMS alongside voicenot Ozonetel
Ozonetel
- An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot Aircall
- A collections or telesales operation running predictive dialling across hundreds of agentsnot Aircall
- A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot Aircall
- An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot Aircall
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Aircall
- A minimum of 3 users on the published plans, rising to 25 on the Custom tier
- Essentials is limited to 3 teams; unlimited teams need Professional
- Salesforce CTI, the power dialer and advanced analytics all require Professional
- SSO, API support and an SLA are Custom tier only
- AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price
Ozonetel
- No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
- Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
- Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
- The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
- On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.
Pricing, plan by plan
Aircall
$30/monthNo published plan breakdown. See the Aircall review.
Ozonetel
On request- CloudAgent$undefined/month
- No public rate card is published
- Priced per agent seat plus telecom usage
- Per minute call charges billed separately from seat licences
Which should you pick?
Choose Aircall if
- You need cloud phone.
- You work on Web, Ios, Android, Desktop.
- You also want ivr.
Choose Ozonetel if
- You need owned telecom infrastructure.
- You work on Web, iOS, Android, Self-hosted.
- You also want predictive and preview diallers.
Questions people ask
- Is Aircall or Ozonetel better?
- Neither clearly leads. Aircall starts at $30/month and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Aircall or Ozonetel?
- Aircall starts at $30/month and Ozonetel at On request.
- Does Aircall or Ozonetel run on more platforms?
- Aircall runs on Web, Ios, Android, Desktop. Ozonetel runs on Web, iOS, Android, Self-hosted.
- What is Aircall best used for?
- Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Ozonetel is typically brought in for.
- What can Aircall do that Ozonetel cannot?
- Aircall covers Cloud phone, IVR, Call routing, Power dialer. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.
Answered from the vendors’ own pages
Aircall: What is the minimum cost to start with Aircall?
Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.
SourceOzonetel: Does Ozonetel publish prices?
No. There is no working public rate card, and seat plus usage pricing is negotiated per account.
Aircall: Does Aircall include AI call features in base plans?
No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.
SourceOzonetel: Can it be deployed on-premise?
Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.
Aircall: How many countries can I create phone numbers in?
Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.
SourceOzonetel: What makes it different from a reseller?
Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.
Aircall: What is Aircall's uptime guarantee?
Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.
SourceOzonetel: Is voice the only channel?
No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.
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