Software · head to head
DelightChat vs Gorgias
The short version
- Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- They diverge on capability: DelightChat covers Unified inbox, Gorgias covers Omnichannel inbox.
Where they differ
Only the attributes on which DelightChat and Gorgias actually diverge.
| Attribute | DelightChat | Gorgias |
|---|---|---|
| Starting price | $29/month | $10/month |
| Pricing model | Unknown | usage-based |
| Founded | 2020 | 2015 |
Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- WooCommerce
- WhatsApp Business API
- End-to-end encryption
Only in Gorgias
- Omnichannel inbox
- Macros
- Automation
- Revenue tracking
- Self-service
- BigCommerce
- Klaviyo
- Yotpo
Both cover
- Order management
- Shopify
- Magento
- GDPR
- SSL
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DelightChat
- E-commerce supportnot Gorgias
- WhatsApp marketingnot Gorgias
- Order inquiriesnot Gorgias
- Social commercenot Gorgias
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot DelightChat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Pricing, plan by plan
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Which should you pick?
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want macros.
Questions people ask
- Is DelightChat or Gorgias better?
- Neither clearly leads. DelightChat starts at $29/month and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DelightChat or Gorgias?
- DelightChat starts at $29/month and Gorgias at $10/month.
- Does DelightChat or Gorgias run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is DelightChat best used for?
- DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Gorgias is typically brought in for.
- What can DelightChat do that Gorgias cannot?
- DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Gorgias covers Omnichannel inbox, Macros, Automation, Revenue tracking. Both handle Order management, Shopify, Magento, GDPR.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
Source