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Gorgias vs Zendesk

Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Gorgias covers Omnichannel inbox, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Gorgias and Zendesk actually diverge.

Attributes where Gorgias and Zendesk differ
AttributeGorgiasZendesk
Starting price$10/month$19/month
Pricing modelusage-basedsubscription
PlatformsWeb, Ios, AndroidWeb
Founded20152007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento
  • Klaviyo

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Customer satisfaction
  • Slack

Both cover

  • Automation
  • Shopify
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Gorgias
  • Omnichannel customer supportnot Gorgias
  • Knowledge base and self-service portalsnot Gorgias
  • AI-assisted customer servicenot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Gorgias or Zendesk better?
Neither clearly leads. Gorgias starts at $10/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Zendesk?
Gorgias starts at $10/month and Zendesk at $19/month.
Does Gorgias or Zendesk run on more platforms?
Gorgias runs on Web, Ios, Android. Zendesk runs on Web.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Zendesk is typically brought in for.
What can Gorgias do that Zendesk cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Revenue tracking. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Automation, Shopify, SOC2.
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