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Customer Support · head to head

Customerly vs SharpSpring

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Free plan
Yes
Full reviewWebsite
SharpSpring logo

SharpSpring

CRM

Marketing automation for agencies

From
$50/month
Free plan
No
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; SharpSpring still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site
  • They diverge on capability: Customerly covers Live chat, SharpSpring covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and SharpSpring actually diverge.

Attributes where Customerly and SharpSpring differ
AttributeCustomerlySharpSpring
Starting priceFree$50/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded20152014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify
  • Segment

Only in SharpSpring

  • Contact management
  • Landing pages
  • Marketing automation
  • CRM
  • Reporting
  • White labeling
  • Salesforce
  • Cloud deployment

Both cover

  • Email marketing
  • Slack
  • Zapier
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot SharpSpring
  • Lead generation
  • Email marketingnot SharpSpring
  • Customer feedbacknot SharpSpring

SharpSpring

  • Marketing automationnot Customerly
  • Lead generation
  • Client managementnot Customerly

Both are used for lead generation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

SharpSpring

  • Still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

SharpSpring

$50/month
  • Professional$50/month
    • Contact management
    • Email marketing
    • Landing pages
  • Agency$100/month
    • Everything in Professional
    • Client management
    • White labeling
  • Enterprise$undefined/month
    • Everything in Agency
    • Custom integration
    • Dedicated support

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose SharpSpring if

  • You need contact management.
  • You also want landing pages.
SharpSpring review

Questions people ask

Is Customerly or SharpSpring better?
Neither clearly leads. Customerly starts at Free and SharpSpring at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or SharpSpring?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $50/month for SharpSpring.
Does Customerly or SharpSpring run on more platforms?
Customerly runs on Web, Ios, Android. SharpSpring runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. SharpSpring starts at $50/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and email marketing are not what SharpSpring is typically brought in for.
What can Customerly do that SharpSpring cannot?
Customerly covers Live chat, Customer surveys, Help center, Automation. SharpSpring covers Contact management, Landing pages, Marketing automation, CRM. Both handle Email marketing, Slack, Zapier, GDPR.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
SharpSpring: Does SharpSpring offer different pricing for agencies versus enterprise customers?

SharpSpring explicitly tailors pricing to three customer segments: SMBs, Agencies, and Enterprise. Agencies receive month-to-month plans with flexible billing, while enterprise customers get custom plans designed to scale.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
SharpSpring: Are SharpSpring's agency plans billed monthly?

Yes. The site specifically mentions that agencies receive affordable month-to-month plans, indicating monthly billing flexibility rather than annual-only contracts.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
SharpSpring: What payment options are available for SharpSpring?

The site does not specify payment methods or models. Specific pricing details and payment options require contacting SharpSpring directly or visiting their dedicated pricing pages.

Source
SharpSpring: Is SharpSpring more affordable than competitors?

SharpSpring describes itself as offering a full feature set for a fraction of the cost of leading competitors, particularly for SMBs. However, specific pricing amounts are not disclosed on the homepage.

Source
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