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Customer Support · head to head

Customerly vs Really Simple Systems

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Free plan
Yes
Full reviewWebsite
R

Really Simple Systems

CRM

Easy CRM for small businesses

From
$15/month
Free plan
No
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Really Simple Systems the vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old
  • They diverge on capability: Customerly covers Live chat, Really Simple Systems covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Really Simple Systems actually diverge.

Attributes where Customerly and Really Simple Systems differ
AttributeCustomerlyReally Simple Systems
Starting priceFree$15/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded20152009

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Really Simple Systems

  • Contact management
  • Sales pipeline
  • Task management
  • Email integration
  • Reporting
  • Google Workspace
  • Cloud deployment
  • English language support

Both cover

  • Zapier
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Really Simple Systems
  • Lead generationnot Really Simple Systems
  • Email marketingnot Really Simple Systems
  • Customer feedbacknot Really Simple Systems

Really Simple Systems

  • Sales managementnot Customerly
  • Contact trackingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Really Simple Systems

  • The vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Really Simple Systems

$15/month
  • Essential$15/month
    • Contact management
    • Task tracking
  • Professional$25/month
    • Everything in Essential
    • Sales pipeline
    • Reporting
  • Professional Plus$35/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Really Simple Systems if

  • You need contact management.
  • You also want sales pipeline.
Really Simple Systems review

Questions people ask

Is Customerly or Really Simple Systems better?
Neither clearly leads. Customerly starts at Free and Really Simple Systems at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Really Simple Systems?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $15/month for Really Simple Systems.
Does Customerly or Really Simple Systems run on more platforms?
Customerly runs on Web, Ios, Android. Really Simple Systems runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Really Simple Systems starts at $15/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Really Simple Systems is typically brought in for.
What can Customerly do that Really Simple Systems cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Really Simple Systems covers Contact management, Sales pipeline, Task management, Email integration. Both handle Zapier, GDPR, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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