Softwr

Software · head to head

Customerly vs MeisterTask

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
MeisterTask logo

MeisterTask

Software

The most intuitive project and task management tool

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; MeisterTask the free plan is limited to 3 projects, 5 notes and 20 AI credits
  • They diverge on capability: Customerly covers Live chat, MeisterTask covers Kanban boards.

Where they differ

Only the attributes on which Customerly and MeisterTask actually diverge.

Attributes where Customerly and MeisterTask differ
AttributeCustomerlyMeisterTask
Starting priceFreeOn request
Pricing modelsubscriptionfreemium
Free tierYesNo

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in MeisterTask

  • Kanban boards
  • Automations
  • Time tracking
  • Checklists
  • Attachments
  • GitHub
  • Zendesk
  • MindMeister

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot MeisterTask
  • Lead generationnot MeisterTask
  • Email marketingnot MeisterTask
  • Customer feedbacknot MeisterTask

MeisterTask

  • Kanban task and project management for small teamsnot Customerly
  • Tracking work across projects with automations and time trackingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

MeisterTask

  • The free plan is limited to 3 projects, 5 notes and 20 AI credits
  • Recurring tasks and automations are excluded from the free plan entirely
  • Timeline views, subtasks, custom fields and custom reports require the Business plan at $24 per user per month
  • Subtasks being a Business feature means task breakdown is unavailable on the $12.50 Pro plan
  • SSO, workload planning and portfolios are Enterprise only with no published price

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

MeisterTask

On request
  • BasicFree
    • 3 projects
    • Basic features
  • Pro$8.25/month
    • Unlimited projects
    • Automations
    • Integrations

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose MeisterTask if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want automations.
MeisterTask review

Questions people ask

Is Customerly or MeisterTask better?
Neither clearly leads. Customerly starts at Free and MeisterTask at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or MeisterTask?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for MeisterTask.
Does Customerly or MeisterTask run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. MeisterTask starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what MeisterTask is typically brought in for.
What can Customerly do that MeisterTask cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. MeisterTask covers Kanban boards, Automations, Time tracking, Checklists. Both handle Slack, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Share

Related pages

More on Customerly

More on MeisterTask

Keep looking

Other head to heads