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Software · head to head

Customerly vs LiquidPlanner

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Software

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Customerly covers Live chat, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Customerly and LiquidPlanner actually diverge.

Attributes where Customerly and LiquidPlanner differ
AttributeCustomerlyLiquidPlanner
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20152006

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • Jira
  • Salesforce
  • SOC 2

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot LiquidPlanner
  • Lead generationnot LiquidPlanner
  • Email marketingnot LiquidPlanner
  • Customer feedbacknot LiquidPlanner

LiquidPlanner

  • Productivitynot Customerly
  • Collaborationnot Customerly
  • Task managementnot Customerly
  • Organizationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Customerly or LiquidPlanner better?
Neither clearly leads. Customerly starts at Free and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or LiquidPlanner?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for LiquidPlanner.
Does Customerly or LiquidPlanner run on more platforms?
Customerly runs on Web, Ios, Android. LiquidPlanner runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. LiquidPlanner starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what LiquidPlanner is typically brought in for.
What can Customerly do that LiquidPlanner cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Slack, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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