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Software · head to head

Freshservice vs MeisterTask

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
MeisterTask logo

MeisterTask

Software

The most intuitive project and task management tool

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; MeisterTask the free plan is limited to 3 projects, 5 notes and 20 AI credits
  • They diverge on capability: Freshservice covers Incident management, MeisterTask covers Kanban boards.

Where they differ

Only the attributes on which Freshservice and MeisterTask actually diverge.

Attributes where Freshservice and MeisterTask differ
AttributeFreshserviceMeisterTask
Starting price$19/monthOn request
Pricing modelsubscriptionfreemium
Founded20102015

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in MeisterTask

  • Kanban boards
  • Automations
  • Time tracking
  • Checklists
  • Attachments
  • GitHub
  • Zendesk
  • MindMeister

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot MeisterTask
  • Asset management and change control for IT teamsnot MeisterTask

MeisterTask

  • Kanban task and project management for small teamsnot Freshservice
  • Tracking work across projects with automations and time trackingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

MeisterTask

  • The free plan is limited to 3 projects, 5 notes and 20 AI credits
  • Recurring tasks and automations are excluded from the free plan entirely
  • Timeline views, subtasks, custom fields and custom reports require the Business plan at $24 per user per month
  • Subtasks being a Business feature means task breakdown is unavailable on the $12.50 Pro plan
  • SSO, workload planning and portfolios are Enterprise only with no published price

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

MeisterTask

On request
  • BasicFree
    • 3 projects
    • Basic features
  • Pro$8.25/month
    • Unlimited projects
    • Automations
    • Integrations

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose MeisterTask if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want automations.
MeisterTask review

Questions people ask

Is Freshservice or MeisterTask better?
Neither clearly leads. Freshservice starts at $19/month and MeisterTask at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or MeisterTask?
Freshservice starts at $19/month and MeisterTask at On request.
Does Freshservice or MeisterTask run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what MeisterTask is typically brought in for.
What can Freshservice do that MeisterTask cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. MeisterTask covers Kanban boards, Automations, Time tracking, Checklists. Both handle Slack, GDPR, Web support, Ios support.
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