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Customer Support · head to head

Customerly vs Hive

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Hive logo

Hive

Project Management

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Customerly covers Live chat, Hive covers Tasks.

Where they differ

Only the attributes on which Customerly and Hive actually diverge.

Attributes where Customerly and Hive differ
AttributeCustomerlyHive
Starting priceFreeOn request
Pricing modelsubscriptionfreemium
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management

Identical on both: user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Hive
  • Lead generationnot Hive
  • Email marketingnot Hive
  • Customer feedbacknot Hive

Hive

  • Project and task management with multiple project viewsnot Customerly
  • Coordinating work, proofing and resourcing for teamsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is Customerly or Hive better?
Neither clearly leads. Customerly starts at Free and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Hive?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Hive.
Does Customerly or Hive run on more platforms?
Customerly runs on Web, Ios, Android. Hive runs on Web, Ios, Android, Desktop.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Hive starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Hive is typically brought in for.
What can Customerly do that Hive cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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