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Software · head to head

MeisterTask vs Salesforce Service Cloud

MeisterTask logo

MeisterTask

Software

The most intuitive project and task management tool

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: MeisterTask the free plan is limited to 3 projects, 5 notes and 20 AI credits; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: MeisterTask covers Kanban boards, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which MeisterTask and Salesforce Service Cloud actually diverge.

Attributes where MeisterTask and Salesforce Service Cloud differ
AttributeMeisterTaskSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelfreemiumsubscription
Founded20151999

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MeisterTask

  • Kanban boards
  • Automations
  • Time tracking
  • Checklists
  • Attachments
  • GitHub
  • Zendesk
  • MindMeister

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

MeisterTask

  • Kanban task and project management for small teamsnot Salesforce Service Cloud
  • Tracking work across projects with automations and time trackingnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot MeisterTask
  • Field servicenot MeisterTask
  • Self-service portalsnot MeisterTask
  • AI-powered supportnot MeisterTask

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MeisterTask

  • The free plan is limited to 3 projects, 5 notes and 20 AI credits
  • Recurring tasks and automations are excluded from the free plan entirely
  • Timeline views, subtasks, custom fields and custom reports require the Business plan at $24 per user per month
  • Subtasks being a Business feature means task breakdown is unavailable on the $12.50 Pro plan
  • SSO, workload planning and portfolios are Enterprise only with no published price

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

MeisterTask

On request
  • BasicFree
    • 3 projects
    • Basic features
  • Pro$8.25/month
    • Unlimited projects
    • Automations
    • Integrations

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose MeisterTask if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want automations.
MeisterTask review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is MeisterTask or Salesforce Service Cloud better?
Neither clearly leads. MeisterTask starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MeisterTask or Salesforce Service Cloud?
MeisterTask starts at On request and Salesforce Service Cloud at $25/month.
Does MeisterTask or Salesforce Service Cloud run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is MeisterTask best used for?
MeisterTask is most often used for kanban task and project management for small teams, tracking work across projects with automations and time tracking. Of those, kanban task and project management for small teams and tracking work across projects with automations and time tracking are not what Salesforce Service Cloud is typically brought in for.
What can MeisterTask do that Salesforce Service Cloud cannot?
MeisterTask covers Kanban boards, Automations, Time tracking, Checklists. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.
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