Softwr

Project Management · head to head

Clockwise vs Customerly

C

Clockwise

Project Management

Intelligent calendar management for teams

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Clockwise service discontinued and shut down on March 27, 2026; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Clockwise covers Focus Time protection, Customerly covers Live chat.

Where they differ

Only the attributes on which Clockwise and Customerly actually diverge.

Attributes where Clockwise and Customerly differ
AttributeClockwiseCustomerly
Pricing modelfreemiumsubscription
PlatformsWebWeb, Ios, Android
CategoryProject ManagementCustomer Support
Founded20162015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockwise

  • Focus Time protection
  • Meeting optimization
  • Scheduling links
  • Team analytics
  • Conflict resolution
  • Google Calendar
  • Zoom
  • Asana

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Clockwise

  • Schedulingnot Customerly
  • Appointment bookingnot Customerly
  • Time trackingnot Customerly
  • Resource managementnot Customerly
  • Team coordinationnot Customerly

Customerly

  • Customer supportnot Clockwise
  • Lead generationnot Clockwise
  • Email marketingnot Clockwise
  • Customer feedbacknot Clockwise

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockwise

  • Service discontinued and shut down on March 27, 2026
  • All user data was deleted upon shutdown
  • Integration with Asana was removed during product lifecycle

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Clockwise

Free
  • FreeFree
    • Focus Time
    • Meeting optimization
    • Personal analytics
  • Teams$6.75/month
    • Team analytics
    • Flexible meetings
    • Admin controls

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Clockwise if

  • You need focus time protection.
  • You want to start without paying.
  • You also want meeting optimization.
Clockwise review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Clockwise or Customerly better?
Neither clearly leads. Clockwise starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockwise or Customerly?
Clockwise starts at Free and Customerly at Free.
Does Clockwise or Customerly run on more platforms?
Clockwise runs on Web. Customerly runs on Web, Ios, Android.
Can I use Clockwise for free?
Both have a free tier, so you can try either at no cost before committing.
What is Clockwise best used for?
Clockwise is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Customerly is typically brought in for.
What can Clockwise do that Customerly cannot?
Clockwise covers Focus Time protection, Meeting optimization, Scheduling links, Team analytics. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Slack, Web support.

Answered from the vendors’ own pages

Clockwise: What happened to Clockwise?

Clockwise was acquired by Salesforce and shut down on March 27, 2026. The company announced the team was joining Salesforce to work on Agentforce. User data was deleted and prorated refunds were issued to paying customers.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Clockwise: What integrations did Clockwise support?

Clockwise integrated with Google Calendar, Microsoft Outlook, Slack, and previously Asana (though this integration was discontinued).

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Clockwise: What were Clockwise's key features?

Clockwise offered AI-powered focus time protection, automatic meeting buffers, Slack status sync, smart lunch breaks, and team calendar synchronization to optimize schedules and prevent burnout.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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