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HubSpot Live Chat vs SupportBee

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Software

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, SupportBee covers Shared inbox.

Where they differ

Only the attributes on which HubSpot Live Chat and SupportBee actually diverge.

Attributes where HubSpot Live Chat and SupportBee differ
AttributeHubSpot Live ChatSupportBee
Starting priceFree$13/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile Browser
Founded20062010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook
  • Mobile app support

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Both cover

  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot SupportBee
  • Lead generationnot SupportBee
  • Customer supportnot SupportBee
  • Sales automationnot SupportBee

SupportBee

  • Email supportnot HubSpot Live Chat
  • Ticket managementnot HubSpot Live Chat
  • Team collaborationnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is HubSpot Live Chat or SupportBee better?
Neither clearly leads. HubSpot Live Chat starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or SupportBee?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at Free for HubSpot Live Chat and $13/month for SupportBee.
Does HubSpot Live Chat or SupportBee run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. SupportBee runs on Web, Mobile Browser.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what SupportBee is typically brought in for.
What can HubSpot Live Chat do that SupportBee cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

More on HubSpot Live Chat

More on SupportBee

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