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Software · head to head

Acquire vs SupportBee

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Software

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Acquire covers Live chat, SupportBee covers Shared inbox.

Where they differ

Only the attributes on which Acquire and SupportBee actually diverge.

Attributes where Acquire and SupportBee differ
AttributeAcquireSupportBee
Starting price$50/month$13/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Mobile Browser
Founded20152010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Salesforce
  • Zendesk
  • HubSpot

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Reports
  • Trello
  • Asana
  • Pipedrive

Both cover

  • Knowledge base
  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot SupportBee
  • Omnichannel support across chat, SMS, email and voicenot SupportBee
  • Video and cobrowsing sessions with customersnot SupportBee
  • Routing and SLAs across a support queuenot SupportBee
  • Call deflection from phone into digital channelsnot SupportBee

SupportBee

  • Email supportnot Acquire
  • Ticket managementnot Acquire
  • Team collaborationnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Acquire or SupportBee better?
Neither clearly leads. Acquire starts at $50/month and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or SupportBee?
Acquire starts at $50/month and SupportBee at $13/month.
Does Acquire or SupportBee run on more platforms?
Acquire runs on Web, Ios, Android. SupportBee runs on Web, Mobile Browser.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what SupportBee is typically brought in for.
What can Acquire do that SupportBee cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Knowledge base, Slack, Web support, Ios support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

More on Acquire

More on SupportBee

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