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Live Chat · head to head

Pure Chat vs SupportBee

Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pure Chat growth plan limited to 1 website and 100 SMS notifications; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Pure Chat covers Live chat widget, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Pure Chat and SupportBee actually diverge.

Attributes where Pure Chat and SupportBee differ
AttributePure ChatSupportBee
Starting priceFree$13/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile Browser
CategoryLive ChatCustomer Support
Founded20112010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • HubSpot
  • API
  • Mobile app support

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

Both cover

  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Customer support chatnot SupportBee
  • Website engagementnot SupportBee
  • Lead capturenot SupportBee
  • Sales chatnot SupportBee

SupportBee

  • Email supportnot Pure Chat
  • Ticket managementnot Pure Chat
  • Team collaborationnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Pure Chat or SupportBee better?
Neither clearly leads. Pure Chat starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or SupportBee?
Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and $13/month for SupportBee.
Does Pure Chat or SupportBee run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. SupportBee runs on Web, Mobile Browser.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Pure Chat best used for?
Pure Chat is most often used for customer support chat, website engagement, lead capture, sales chat. Of those, customer support chat and website engagement are not what SupportBee is typically brought in for.
What can Pure Chat do that SupportBee cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Zapier, Web support, Android support.

Answered from the vendors’ own pages

Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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