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Comm100 vs Dixa

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Free plan
No
Full reviewWebsite
Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Comm100 covers Chatbots, Dixa covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Dixa actually diverge.

Attributes where Comm100 and Dixa differ
AttributeComm100Dixa
Starting price$29/month$39/month
CategoryLive ChatCustomer Support
Founded20092015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Real-time analytics
  • Agent workspace
  • Shopify
  • HubSpot
  • Intercom

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Dixa
  • Running chat campaigns and AI assisted support on a websitenot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Comm100
  • Routing conversations to agents by skill and customer datanot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Comm100 or Dixa better?
Neither clearly leads. Comm100 starts at $29/month and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Dixa?
Comm100 starts at $29/month and Dixa at $39/month.
Does Comm100 or Dixa run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Dixa is typically brought in for.
What can Comm100 do that Dixa cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. Both handle Live chat, Salesforce, Zendesk, SOC2.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
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