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Comm100 vs Sprinklr Service

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Comm100 covers Live chat, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Sprinklr Service actually diverge.

Attributes where Comm100 and Sprinklr Service differ
AttributeComm100Sprinklr Service
Starting price$29/monthOn request
Pricing modelsubscriptionquote
CategoryLive ChatCustomer Support

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2009).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Audio/video chat
  • Social messaging
  • Zendesk
  • PCI DSS

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Workforce optimization
  • Analytics
  • Adobe
  • SOC1
  • GDPR

Both cover

  • Knowledge base
  • Salesforce
  • Microsoft Dynamics
  • SAP
  • Oracle
  • SOC2
  • HIPAA
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Sprinklr Service
  • Running chat campaigns and AI assisted support on a websitenot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Comm100
  • Social customer carenot Comm100
  • Unified CXnot Comm100
  • Voice of customernot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Comm100 or Sprinklr Service better?
Neither clearly leads. Comm100 starts at $29/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Sprinklr Service?
Comm100 starts at $29/month and Sprinklr Service at On request.
Does Comm100 or Sprinklr Service run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Sprinklr Service is typically brought in for.
What can Comm100 do that Sprinklr Service cannot?
Comm100 covers Live chat, Chatbots, Ticketing, Audio/video chat. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Workforce optimization. Both handle Knowledge base, Salesforce, Microsoft Dynamics, SAP.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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