Softwr

Customer Support · head to head

Dixa vs LiveAgent

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Dixa covers Unified inbox, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Dixa and LiveAgent actually diverge.

Attributes where Dixa and LiveAgent differ
AttributeDixaLiveAgent
Starting price$39/monthFree
Free tierNoYes
CategoryCustomer SupportUnknown
Founded20152004

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Real-time analytics
  • Agent workspace
  • Salesforce
  • HubSpot
  • Zendesk

Only in LiveAgent

  • Ticketing system
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Magento
  • Slack

Both cover

  • Live chat
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot LiveAgent
  • Routing conversations to agents by skill and customer datanot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Dixa
  • Ticketing and shared inbox for customer support teamsnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want call center.
LiveAgent review

Questions people ask

Is Dixa or LiveAgent better?
Neither clearly leads. Dixa starts at $39/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for LiveAgent.
Does Dixa or LiveAgent run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what LiveAgent is typically brought in for.
What can Dixa do that LiveAgent cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. LiveAgent covers Ticketing system, Call center, Social media, Knowledge base. Both handle Live chat, Shopify, GDPR, Web support.
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Related pages

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