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Software · head to head

Dixa vs Yellow.ai

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Dixa covers Unified inbox, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which Dixa and Yellow.ai actually diverge.

Attributes where Dixa and Yellow.ai differ
AttributeDixaYellow.ai
Starting price$39/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice assistants
Founded20152016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Intercom

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Slack
  • Mobile support
  • Messaging apps support
  • Voice assistants support

Both cover

  • Salesforce
  • HubSpot
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Yellow.ai
  • Routing conversations to agents by skill and customer datanot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Dixa or Yellow.ai better?
Neither clearly leads. Dixa starts at $39/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Yellow.ai?
Dixa starts at $39/month and Yellow.ai at On request.
Does Dixa or Yellow.ai run on more platforms?
Dixa runs on Web, Ios, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Yellow.ai is typically brought in for.
What can Dixa do that Yellow.ai cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, HubSpot, Zendesk, Web support.
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Related pages

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