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Amazon Lex vs Dixa

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Amazon Lex covers Speech recognition, Dixa covers Unified inbox.

Where they differ

Only the attributes on which Amazon Lex and Dixa actually diverge.

Attributes where Amazon Lex and Dixa differ
AttributeAmazon LexDixa
Starting price$0.00075/per text request$39/month
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Ios, Android
Founded20062015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Dixa
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Dixa
  • Custom conversational interfaces integrated into existing applicationsnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Amazon Lex
  • Routing conversations to agents by skill and customer datanot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Amazon Lex or Dixa better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Dixa?
Amazon Lex starts at $0.00075/per text request and Dixa at $39/month.
Does Amazon Lex or Dixa run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Dixa runs on Web, Ios, Android.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Dixa is typically brought in for.
What can Amazon Lex do that Dixa cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Web support.
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Related pages

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