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Government & Public Sector · head to head

CitizenLab vs CivicPlus

CitizenLab logo

CitizenLab

Government & Public Sector

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
CivicPlus logo

CivicPlus

Government & Public Sector

Civic Engagement Technology

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; CivicPlus pricing not published, available by custom quote only
  • They diverge on capability: CitizenLab covers Participatory Budgeting, CivicPlus covers Government Websites.

Where they differ

Only the attributes on which CitizenLab and CivicPlus actually diverge.

Attributes where CitizenLab and CivicPlus differ
AttributeCitizenLabCivicPlus
Starting price$500/monthOn request
Pricing modelsubscriptionquote
Founded20152001

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot CivicPlus
  • Collecting resident input through surveys, ideation, mapping and votingnot CivicPlus
  • Centralising engagement data across multiple municipal departmentsnot CivicPlus

CivicPlus

  • Government website and communication platformnot CitizenLab
  • Civic engagement and public sector solutionsnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

CivicPlus

  • Pricing not published, available by custom quote only
  • No standardised pricing tiers available

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Questions people ask

Is CitizenLab or CivicPlus better?
Neither clearly leads. CitizenLab starts at $500/month and CivicPlus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or CivicPlus?
CitizenLab starts at $500/month and CivicPlus at On request.
Does CitizenLab or CivicPlus run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what CivicPlus is typically brought in for.
What can CitizenLab do that CivicPlus cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. Both handle Web support, Ios support, Android support.
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