Government · head to head
OnBase vs Ring Neighbors
The short version
- Only Ring Neighbors has a free tier, so it costs nothing to try first.
- Each has a real cost: OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies; Ring Neighbors neighbors by Ring is a free app only available in the US, per the vendor's own page (Internet Archive capture, 1 January 2023)
- They diverge on capability: OnBase covers Content Management, Ring Neighbors covers Video Request Portal.
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which OnBase and Ring Neighbors actually diverge.
| Attribute | OnBase | Ring Neighbors |
|---|---|---|
| Starting price | $400/month | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Platforms | Web, Mobile | Web, Ios, Android |
| Founded | 1991 | 2013 |
Identical on both: user rating (Not yet rated), category (Government).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in OnBase
- Content Management
- Workflow Automation
- Records Management
- Intelligent Capture
- Microsoft 365
- Salesforce
- Epic
- Desktop support
Only in Ring Neighbors
- Video Request Portal
- Community Alerts
- Geographic Requests
- Resident Opt-in
- Ring Devices
- CAD Systems
- Social Media
Both cover
- Case Management
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
OnBase
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Ring Neighbors
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
OnBase
- Pricing starts at 2,000 USD per month, making it expensive for small agencies
- Complex implementation and configuration required for government-specific workflows
- Requires significant IT resources for deployment and ongoing management
Ring Neighbors
- Neighbors by Ring is a free app only available in the US, per the vendor's own page (Internet Archive capture, 1 January 2023)
Pricing, plan by plan
OnBase
$400/month- Government$400/month
- Content Management
- Process Automation
- Case Management
Ring Neighbors
Free- Public Safety PortalFree
- Video Requests
- Community Alerts
- Case Management
Which should you pick?
Choose OnBase if
- You need content management.
- You work on Web, Mobile.
- You also want workflow automation.
Choose Ring Neighbors if
- You need video request portal.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want community alerts.
Questions people ask
- Is OnBase or Ring Neighbors better?
- Neither clearly leads. OnBase starts at $400/month and Ring Neighbors at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, OnBase or Ring Neighbors?
- Ring Neighbors has a free tier; the other does not. Paid plans start at $400/month for OnBase and Free for Ring Neighbors.
- Does OnBase or Ring Neighbors run on more platforms?
- OnBase runs on Web, Mobile. Ring Neighbors runs on Web, Ios, Android.
- Can I use Ring Neighbors for free?
- Yes. Ring Neighbors has a free tier, so you can try it without paying. OnBase starts at $400/month.
- What is OnBase best used for?
- OnBase is most often used for citizen services, records management, public safety, civic engagement.
- What can OnBase do that Ring Neighbors cannot?
- OnBase covers Content Management, Workflow Automation, Records Management, Intelligent Capture. Ring Neighbors covers Video Request Portal, Community Alerts, Geographic Requests, Resident Opt-in. Both handle Case Management, Web support, Ios support, Android support.
Answered from the vendors’ own pages
OnBase: What is OnBase used for in government?
OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.
SourceOnBase: Does OnBase support mobile access?
Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.
SourceOnBase: What document management capabilities does OnBase provide?
OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.
SourceOnBase: Can OnBase workflows be customized?
Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.
SourceRelated pages
More on Ring Neighbors
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