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Software · head to head

CivicPlus vs NextRequest

CivicPlus logo

CivicPlus

Software

Civic Engagement Technology

From
On request
Rated
-
Full reviewWebsite
NextRequest logo

NextRequest

Software

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CivicPlus pricing not published, available by custom quote only; NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • They diverge on capability: CivicPlus covers Government Websites, NextRequest covers Request Intake.

Where they differ

Only the attributes on which CivicPlus and NextRequest actually diverge.

Attributes where CivicPlus and NextRequest differ
AttributeCivicPlusNextRequest
Starting priceOn request$300/month
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidWeb
Founded20012015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CivicPlus

  • Government website and communication platformnot NextRequest
  • Civic engagement and public sector solutionsnot NextRequest

NextRequest

  • Receiving and routing public records and FOIA requestsnot CivicPlus
  • Tracking request status and statutory deadlines centrallynot CivicPlus
  • Redacting documents before release with RapidReviewnot CivicPlus
  • Invoicing and collecting payment for records requestsnot CivicPlus
  • Publishing a public-facing request portal for residentsnot CivicPlus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CivicPlus

  • Pricing not published, available by custom quote only
  • No standardised pricing tiers available

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Pricing, plan by plan

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Which should you pick?

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Questions people ask

Is CivicPlus or NextRequest better?
Neither clearly leads. CivicPlus starts at On request and NextRequest at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CivicPlus or NextRequest?
CivicPlus starts at On request and NextRequest at $300/month.
Does CivicPlus or NextRequest run on more platforms?
CivicPlus runs on Web, Ios, Android. NextRequest runs on Web.
What is CivicPlus best used for?
CivicPlus is most often used for government website and communication platform, civic engagement and public sector solutions. Of those, government website and communication platform and civic engagement and public sector solutions are not what NextRequest is typically brought in for.
What can CivicPlus do that NextRequest cannot?
CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. Both handle Web support.
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Related pages

More on CivicPlus

More on NextRequest

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