Softwr

Government & Public Sector · head to head

OnBase vs OpenCities

OnBase logo

OnBase

Government & Public Sector

Enterprise Information Platform

From
$400/month
Rated
-
Full reviewWebsite
OpenCities logo

OpenCities

Government & Public Sector

Digital Government Experience Platform

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies; OpenCities population-based pricing model limits scalability for growing municipalities
  • They diverge on capability: OnBase covers Content Management, OpenCities covers Website Management.

Where they differ

Only the attributes on which OnBase and OpenCities actually diverge.

Attributes where OnBase and OpenCities differ
AttributeOnBaseOpenCities
Starting price$400/month$500/month
Founded19912008

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Mobile), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Epic
  • Desktop support
  • Ios support

Only in OpenCities

  • Website Management
  • Digital Forms
  • Search Optimization
  • Accessibility Compliance
  • Analytics
  • Google Analytics

Both cover

  • Microsoft 365
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

OnBase

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

OpenCities

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

OpenCities

  • Population-based pricing model limits scalability for growing municipalities
  • No self-hosted or on-premises deployment option
  • Limited code customization without vendor support

Pricing, plan by plan

OnBase

$400/month
  • Government$400/month
    • Content Management
    • Process Automation
    • Case Management

OpenCities

$500/month
  • Government Platform$500/month
    • Website CMS
    • Digital Forms
    • Accessibility

Which should you pick?

Choose OnBase if

  • You need content management.
  • You work on Web, Mobile.
  • You also want workflow automation.
OnBase review

Choose OpenCities if

  • You need website management.
  • You work on Web, Mobile.
  • You also want digital forms.
OpenCities review

Questions people ask

Is OnBase or OpenCities better?
Neither clearly leads. OnBase starts at $400/month and OpenCities at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OnBase or OpenCities?
OnBase starts at $400/month and OpenCities at $500/month.
Does OnBase or OpenCities run on more platforms?
Both run on Web, Mobile, so platform support will not decide this one for you.
What is OnBase best used for?
OnBase is most often used for citizen services, records management, public safety, civic engagement.
What can OnBase do that OpenCities cannot?
OnBase covers Content Management, Workflow Automation, Case Management, Records Management. OpenCities covers Website Management, Digital Forms, Search Optimization, Accessibility Compliance. Both handle Microsoft 365, Salesforce, Web support.

Answered from the vendors’ own pages

OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
OpenCities: Does OpenCities work offline?

No, OpenCities is a cloud-based SaaS platform that requires an internet connection. All editing and management is done through web browsers.

Source
OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
OpenCities: What accessibility standards does OpenCities meet?

OpenCities is maintained to comply with WCAG AA requirements, ensuring equitable access to government services and information for all residents.

Source
OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
OpenCities: Can I integrate OpenCities with other government systems?

Yes. OpenCities integrates with Google Analytics, govDelivery for notifications, EngagementHQ for feedback collection, Legistar for meeting management, and Active Directory for intranet workflows.

Source
OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
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Related pages

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