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Live Chat · head to head

Bold360 vs Botpress

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
  • They diverge on capability: Bold360 covers Live chat messaging, Botpress covers Visual bot builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and Botpress actually diverge.

Attributes where Bold360 and Botpress differ
AttributeBold360Botpress
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidOpen-source (self-hosted), Cloud-managed (Botpress Cloud)
Founded20052016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Slack
  • Teams
  • Messenger
  • WhatsApp

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Botpress
  • Lead generationnot Botpress
  • Customer supportnot Botpress
  • Sales automationnot Botpress

Botpress

  • AI customer support ticketing and refund processingnot Bold360
  • Multi-channel helpdesk automation with escalationnot Bold360
  • Self-service account updates and order correctionsnot Bold360
  • Proactive customer outreach and retentionnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Questions people ask

Is Bold360 or Botpress better?
Neither clearly leads. Bold360 starts at On request and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Botpress?
Botpress has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Botpress.
Does Bold360 or Botpress run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Botpress is typically brought in for.
What can Bold360 do that Botpress cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
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