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Software · head to head

Bitrix24 vs Webex

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Webex logo

Webex

Software

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Bitrix24 covers Contact management, Webex covers Video meetings.

Where they differ

Only the attributes on which Bitrix24 and Webex actually diverge.

Attributes where Bitrix24 and Webex differ
AttributeBitrix24Webex
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Ios, Android
Founded20121995

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Automation
  • Mobile app
  • Zapier
  • Google Apps

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Whiteboard
  • Breakout rooms
  • Outlook
  • Google Calendar

Both cover

  • Chat
  • Slack
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Webex
  • Team chat, tasks and project management in one suitenot Webex
  • Telephony and email integrated with customer recordsnot Webex
  • Document storage and collaborationnot Webex
  • Workflow automation and HR records on the higher tiersnot Webex

Webex

  • Video meetingsnot Bitrix24
  • Team collaborationnot Bitrix24
  • Customer callsnot Bitrix24
  • Trainingnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Bitrix24 or Webex better?
Neither clearly leads. Bitrix24 starts at Free and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Webex?
Bitrix24 starts at Free and Webex at Free.
Does Bitrix24 or Webex run on more platforms?
Bitrix24 runs on Web, Ios, Android. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Webex is typically brought in for.
What can Bitrix24 do that Webex cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Chat, Slack, Cloud deployment, Web support.
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Related pages

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