Softwr

CRM & Sales · head to head

Gong vs Webex

Gong logo

Gong

CRM & Sales

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite
Webex logo

Webex

Sales Enablement

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Gong covers Call recording, Webex covers Video meetings.

Where they differ

Only the attributes on which Gong and Webex actually diverge.

Attributes where Gong and Webex differ
AttributeGongWebex
Starting price$1600/user-per-yearFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, Cloud-based SaaSWeb, Windows, Macos, Ios, Android
CategoryCRM & SalesSales Enablement
Founded20161995

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • HubSpot
  • Zoom
  • SOC 2 Type II

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Salesforce
  • Microsoft Teams
  • Slack
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gong

  • Call analysisnot Webex
  • Deal forecastingnot Webex
  • Sales coachingnot Webex
  • Win/loss analysisnot Webex

Webex

  • Video meetingsnot Gong
  • Team collaborationnot Gong
  • Customer callsnot Gong
  • Trainingnot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Gong or Webex better?
Neither clearly leads. Gong starts at $1600/user-per-year and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or Webex?
Webex has a free tier; the other does not. Paid plans start at $1600/user-per-year for Gong and Free for Webex.
Does Gong or Webex run on more platforms?
Gong runs on Web, Cloud-based SaaS. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Gong starts at $1600/user-per-year.
What is Gong best used for?
Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Webex is typically brought in for.
What can Gong do that Webex cannot?
Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Salesforce, Microsoft Teams, Slack, HIPAA.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
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Related pages

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