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Software · head to head

Bitrix24 vs DocuSign

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
DocuSign logo

DocuSign

Software

The Way the World Agrees

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • They diverge on capability: Bitrix24 covers Contact management, DocuSign covers Electronic signatures.

Where they differ

Only the attributes on which Bitrix24 and DocuSign actually diverge.

Attributes where Bitrix24 and DocuSign differ
AttributeBitrix24DocuSign
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb
Founded20122003

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in DocuSign

  • Electronic signatures
  • Templates
  • Mobile signing
  • Audit trail
  • Agreement analytics
  • Salesforce
  • Google Workspace
  • SAP

Both cover

  • Microsoft 365
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot DocuSign
  • Team chat, tasks and project management in one suitenot DocuSign
  • Telephony and email integrated with customer recordsnot DocuSign
  • Document storage and collaborationnot DocuSign
  • Workflow automation and HR records on the higher tiersnot DocuSign

DocuSign

  • Customer Successnot Bitrix24
  • Esignaturesnot Bitrix24
  • Agreement Cloudnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

DocuSign

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

DocuSign

Free
  • Personal$10/month
    • 5 envelopes per month
    • Basic signing
  • Standard$25/month
    • 100 envelopes per user per year
    • Advanced fields
  • Business Pro$40/month
    • 100 envelopes per user per year
    • Bulk send
    • Payment collection

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose DocuSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You also want templates.
DocuSign review

Questions people ask

Is Bitrix24 or DocuSign better?
Neither clearly leads. Bitrix24 starts at Free and DocuSign at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or DocuSign?
Bitrix24 starts at Free and DocuSign at Free.
Does Bitrix24 or DocuSign run on more platforms?
Bitrix24 runs on Web, Ios, Android. DocuSign runs on Web.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what DocuSign is typically brought in for.
What can Bitrix24 do that DocuSign cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. DocuSign covers Electronic signatures, Templates, Mobile signing, Audit trail. Both handle Microsoft 365, Web support, Ios support, Android support.

Answered from the vendors’ own pages

DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
DocuSign: Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
DocuSign: What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
DocuSign: What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
DocuSign: Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source
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Related pages

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