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Customer Support · head to head

HubSpot Service Hub vs Talkdesk

HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite
Talkdesk logo

Talkdesk

Telecommunications

Cloud contact center for innovative enterprises

From
$65/month
Free plan
No
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: HubSpot Service Hub covers Ticketing, Talkdesk covers AI agent assist.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HubSpot Service Hub and Talkdesk actually diverge.

Attributes where HubSpot Service Hub and Talkdesk differ
AttributeHubSpot Service HubTalkdesk
Starting priceFree$65/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile
CategoryCustomer SupportTelecommunications
Founded20062011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Zoom

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • Analytics
  • ServiceNow
  • Microsoft Dynamics

Both cover

  • Slack
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Talkdesk
  • Knowledge base and customer self-servicenot Talkdesk
  • Live chat and chatbots on a websitenot Talkdesk
  • Customer feedback surveys and CSATnot Talkdesk
  • Support reporting tied into the HubSpot CRMnot Talkdesk

Talkdesk

  • Enterprise contact centernot HubSpot Service Hub
  • AI-powered servicenot HubSpot Service Hub
  • Customer experiencenot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is HubSpot Service Hub or Talkdesk better?
Neither clearly leads. HubSpot Service Hub starts at Free and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or Talkdesk?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and $65/month for Talkdesk.
Does HubSpot Service Hub or Talkdesk run on more platforms?
HubSpot Service Hub runs on Web, Ios, Android. Talkdesk runs on Web, Mobile.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Talkdesk starts at $65/month.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Talkdesk is typically brought in for.
What can HubSpot Service Hub do that Talkdesk cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Slack, Salesforce, SOC2, GDPR.

Answered from the vendors’ own pages

HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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