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Customer Support · head to head

HubSpot Service Hub vs MyOperator

HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite
MyOperator logo

MyOperator

Telecommunications

Indian cloud call management and WhatsApp platform priced per plan, not per agent

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; MyOperator plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • They diverge on capability: HubSpot Service Hub covers Ticketing, MyOperator covers IVR and call routing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which HubSpot Service Hub and MyOperator actually diverge.

Attributes where HubSpot Service Hub and MyOperator differ
AttributeHubSpot Service HubMyOperator
Starting priceFreeOn request
Pricing modelsubscriptionPer month by plan, ten users included
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, iOS, Android, API
CategoryCustomer SupportTelecommunications
Founded2006Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

Only in MyOperator

  • IVR and call routing
  • Included user count
  • Call recording and reporting
  • WhatsApp Business
  • Toll-free and virtual numbers
  • Whisper and barge
  • CRM integrations and API
  • Auto-dialler

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot MyOperator
  • Knowledge base and customer self-servicenot MyOperator
  • Live chat and chatbots on a websitenot MyOperator
  • Customer feedback surveys and CSATnot MyOperator
  • Support reporting tied into the HubSpot CRMnot MyOperator

MyOperator

  • A multi-branch Indian clinic that needs patient calls routed to the right location by IVR and every missed call logged for callbacknot HubSpot Service Hub
  • A coaching institute running admissions enquiries where the WhatsApp thread and the phone call must sit against the same leadnot HubSpot Service Hub
  • A D2C brand whose support number must never ring out, needing call distribution across a small team plus recording for quality checksnot HubSpot Service Hub
  • An outbound sales team in India that wants verified caller identity so prospects answer calls from an unknown numbernot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

MyOperator

  • Plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • Truecaller Business verification, which is what actually raises answer rates for Indian outbound calling, starts at 30,000 rupees a month, six times the entry plan price, and is not included at any tier.
  • CRM integrations and API access only appear on the SUV plan at 15,000 rupees a month, so a small business that needs call data in its CRM must pay triple the entry price.
  • Plans are billed yearly, so the advertised monthly figure is an annual commitment in practice and there is no cheap monthly path to trial the product in production.
  • It is an India-focused product with rupee pricing, Indian numbering and India-based support, which makes it unsuitable for businesses whose calling volume sits outside India.

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

MyOperator

On request
  • Sedan$5000/month
    • Billed yearly
    • 10 users included, not priced per agent
    • IVR and call routing
  • SUV$15000/month
    • Billed yearly
    • 10 users included
    • Everything in Sedan
  • AI Team$undefined/month
    • Everything in SUV
    • Voice and chat AI agents
    • AI agent manager and managed build service
  • Enterprise$undefined/month
    • Custom deployment
    • Dedicated success manager
    • SLA-backed uptime

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose MyOperator if

  • You need ivr and call routing.
  • You work on Web, iOS, Android, API.
  • You also want included user count.
MyOperator review

Questions people ask

Is HubSpot Service Hub or MyOperator better?
Neither clearly leads. HubSpot Service Hub starts at Free and MyOperator at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or MyOperator?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and On request for MyOperator.
Does HubSpot Service Hub or MyOperator run on more platforms?
HubSpot Service Hub runs on Web, Ios, Android. MyOperator runs on Web, iOS, Android, API.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. MyOperator starts at On request.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what MyOperator is typically brought in for.
What can HubSpot Service Hub do that MyOperator cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. MyOperator covers IVR and call routing, Included user count, Call recording and reporting, WhatsApp Business.

Answered from the vendors’ own pages

HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
MyOperator: How is MyOperator priced?

By plan, not by agent. Sedan is 5,000 rupees a month billed yearly including ten users; SUV is 15,000 rupees a month, also for ten users.

HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
MyOperator: What does WhatsApp messaging cost?

It is passed through at Meta rates, roughly 0.95 rupees per marketing conversation and 0.13 rupees for utility and authentication, on top of the plan.

HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
MyOperator: Do I need the SUV plan?

If you want CRM integration, API access, whisper and barge or real-time dashboards, yes. Sedan covers IVR, routing, recording and basic reporting only.

MyOperator: Is there a refund if it does not work out?

MyOperator advertises a 30-day full refund policy, which is unusual for an annually billed Indian telephony product.

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