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Software · head to head

Acuity Scheduling vs Customerly

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Acuity Scheduling covers Online booking, Customerly covers Live chat.

Where they differ

Only the attributes on which Acuity Scheduling and Customerly actually diverge.

Attributes where Acuity Scheduling and Customerly differ
AttributeAcuity SchedulingCustomerly
Starting price$16/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded20032015

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Customerly
  • HIPAA-compliant scheduling for healthcare practitionersnot Customerly
  • Multi-location scheduling with multiple staff membersnot Customerly
  • Membership, package sales, and gift certificate managementnot Customerly

Customerly

  • Customer supportnot Acuity Scheduling
  • Lead generationnot Acuity Scheduling
  • Email marketingnot Acuity Scheduling
  • Customer feedbacknot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Acuity Scheduling or Customerly better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $16/month for Acuity Scheduling and Free for Customerly.
Does Acuity Scheduling or Customerly run on more platforms?
Acuity Scheduling runs on Web. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Acuity Scheduling starts at $16/month.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Customerly is typically brought in for.
What can Acuity Scheduling do that Customerly cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Zapier.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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