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Software · head to head

Customerly vs Motion

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Motion logo

Motion

Software

Your intelligent calendar that prioritizes for you

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Motion no free plan; starts at $19/month per user
  • They diverge on capability: Customerly covers Live chat, Motion covers AI auto-scheduling.

Where they differ

Only the attributes on which Customerly and Motion actually diverge.

Attributes where Customerly and Motion differ
AttributeCustomerlyMotion
Starting priceFree$19/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, iOS, macOS, Windows
Founded20152019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Motion

  • AI auto-scheduling
  • Task prioritization
  • Project management
  • Meeting scheduler
  • Deadline tracking
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Zapier
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Motion
  • Lead generationnot Motion
  • Email marketingnot Motion
  • Customer feedbacknot Motion

Motion

  • Schedulingnot Customerly
  • Appointment bookingnot Customerly
  • Time trackingnot Customerly
  • Resource managementnot Customerly
  • Team coordinationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Motion

  • No free plan; starts at $19/month per user
  • Mobile app is significantly less capable than desktop version
  • Requires adding deadlines, time estimates, and priorities to tasks to function effectively
  • Limited advanced project management features compared to dedicated PM tools like Asana or ClickUp
  • UI can feel cluttered and has a steep onboarding curve

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Motion

$19/month
  • Pro AI$19/month
    • AI task scheduling
    • 7500 AI credits per month
  • Business AI$29/month
    • AI Employees for teams
    • 15000 AI credits per month

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Motion if

  • You need ai auto-scheduling.
  • You work on Web, iOS, macOS, Windows.
  • You also want task prioritization.
Motion review

Questions people ask

Is Customerly or Motion better?
Neither clearly leads. Customerly starts at Free and Motion at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Motion?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $19/month for Motion.
Does Customerly or Motion run on more platforms?
Customerly runs on Web, Ios, Android. Motion runs on Web, iOS, macOS, Windows.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Motion starts at $19/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Motion is typically brought in for.
What can Customerly do that Motion cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Motion covers AI auto-scheduling, Task prioritization, Project management, Meeting scheduler. Both handle Zapier, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Motion: Does Motion work offline?

Motion is a cloud-based platform that requires internet connectivity to access and use its AI scheduling features. Offline functionality is not available.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Motion: Is there a free trial for Motion?

Yes, Motion offers a 7-day free trial that can be canceled anytime. The free trial does not require credit card information upfront.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Motion: What calendar services does Motion integrate with?

Motion integrates with Google Calendar, Outlook, and iCloud for calendar synchronization and automatic event scheduling.

Source
Motion: Is there a mobile app for Motion?

Motion offers iOS mobile app and desktop applications, though the mobile experience has been reported as less feature-rich than the web version.

Source
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