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Software · head to head

Acuity Scheduling vs Gladly

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Acuity Scheduling covers Online booking, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Acuity Scheduling and Gladly actually diverge.

Attributes where Acuity Scheduling and Gladly differ
AttributeAcuity SchedulingGladly
Starting price$16/month$180/month
PlatformsWebWeb, Ios, Android
Founded20032014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Stripe
  • PCI DSS
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Gladly
  • HIPAA-compliant scheduling for healthcare practitionersnot Gladly
  • Multi-location scheduling with multiple staff membersnot Gladly
  • Membership, package sales, and gift certificate managementnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Acuity Scheduling
  • Handling support conversations across voice, messaging and emailnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Acuity Scheduling or Gladly better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Gladly?
Acuity Scheduling starts at $16/month and Gladly at $180/month.
Does Acuity Scheduling or Gladly run on more platforms?
Acuity Scheduling runs on Web. Gladly runs on Web, Ios, Android.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Gladly is typically brought in for.
What can Acuity Scheduling do that Gladly cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Stripe, PCI DSS, SOC2.
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