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Scheduling & Booking · head to head

Cal.com vs Customerly

Cal.com logo

Cal.com

Scheduling & Booking

Scheduling infrastructure for everyone

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cal.com free plan limited to single user only; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Cal.com covers Custom booking pages, Customerly covers Live chat.

Where they differ

Only the attributes on which Cal.com and Customerly actually diverge.

Attributes where Cal.com and Customerly differ
AttributeCal.comCustomerly
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, Browser extensionWeb, Ios, Android
CategoryScheduling & BookingCustomer Support
Founded20212015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cal.com

  • Custom booking pages
  • Team scheduling
  • Collective scheduling
  • Routing forms
  • Webhooks
  • Google Calendar
  • Outlook
  • Zoom

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cal.com

  • Schedule meetings and manage availabilitynot Customerly
  • Accept payments via Stripe and PayPalnot Customerly
  • Integrate with Salesforce and HubSpotnot Customerly

Customerly

  • Customer supportnot Cal.com
  • Lead generationnot Cal.com
  • Email marketingnot Cal.com
  • Customer feedbacknot Cal.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cal.com

  • Free plan limited to single user only
  • Free plan restricted to 1 user account
  • Teams plan requires yearly billing at $12/user/month
  • Organizations plan requires yearly billing at $28/user/month
  • Free plan lacks team collaboration features

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Cal.com

Free

No published plan breakdown. See the Cal.com review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Cal.com if

  • You need custom booking pages.
  • You want to start without paying.
  • You work on Web, Mobile app, Browser extension.
  • You also want team scheduling.
Cal.com review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Cal.com or Customerly better?
Neither clearly leads. Cal.com starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cal.com or Customerly?
Cal.com starts at Free and Customerly at Free.
Does Cal.com or Customerly run on more platforms?
Cal.com runs on Web, Mobile app, Browser extension. Customerly runs on Web, Ios, Android.
Can I use Cal.com for free?
Both have a free tier, so you can try either at no cost before committing.
What is Cal.com best used for?
Cal.com is most often used for schedule meetings and manage availability, accept payments via stripe and paypal, integrate with salesforce and hubspot. Of those, schedule meetings and manage availability and accept payments via stripe and paypal are not what Customerly is typically brought in for.
What can Cal.com do that Customerly cannot?
Cal.com covers Custom booking pages, Team scheduling, Collective scheduling, Routing forms. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

More on Cal.com

More on Customerly

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