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Software · head to head

Acuity Scheduling vs Salesforce Service Cloud

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Acuity Scheduling covers Online booking, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Acuity Scheduling and Salesforce Service Cloud actually diverge.

Attributes where Acuity Scheduling and Salesforce Service Cloud differ
AttributeAcuity SchedulingSalesforce Service Cloud
Starting price$16/month$25/month
PlatformsWebWeb, Ios, Android
Founded20031999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • HIPAA
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Salesforce Service Cloud
  • HIPAA-compliant scheduling for healthcare practitionersnot Salesforce Service Cloud
  • Multi-location scheduling with multiple staff membersnot Salesforce Service Cloud
  • Membership, package sales, and gift certificate managementnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Acuity Scheduling
  • Field servicenot Acuity Scheduling
  • Self-service portalsnot Acuity Scheduling
  • AI-powered supportnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Acuity Scheduling or Salesforce Service Cloud better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Salesforce Service Cloud?
Acuity Scheduling starts at $16/month and Salesforce Service Cloud at $25/month.
Does Acuity Scheduling or Salesforce Service Cloud run on more platforms?
Acuity Scheduling runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Salesforce Service Cloud is typically brought in for.
What can Acuity Scheduling do that Salesforce Service Cloud cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle HIPAA, SOC2.
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