Softwr

Customer Support · head to head

Customerly vs Doodle

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Doodle logo

Doodle

Scheduling & Booking

Find the best time for anything

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Doodle free plan restricted to one active poll and one booking page with 10-slot limit
  • They diverge on capability: Customerly covers Live chat, Doodle covers Group polls.

Where they differ

Only the attributes on which Customerly and Doodle actually diverge.

Attributes where Customerly and Doodle differ
AttributeCustomerlyDoodle
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Mobile (iOS, Android)
CategoryCustomer SupportScheduling & Booking
Founded20152007

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Doodle

  • Group polls
  • 1:1 scheduling
  • Booking pages
  • Calendar sync
  • Time zone support
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Doodle
  • Lead generationnot Doodle
  • Email marketingnot Doodle
  • Customer feedbacknot Doodle

Doodle

  • Schedulingnot Customerly
  • Appointment bookingnot Customerly
  • Time trackingnot Customerly
  • Resource managementnot Customerly
  • Team coordinationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Doodle

  • Free plan restricted to one active poll and one booking page with 10-slot limit
  • Free users see excessive advertisements on booking pages
  • Limited customization options for poll types and response formats
  • Mobile app experiences bugs and has less polished interface than desktop version

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Doodle

Free

No published plan breakdown. See the Doodle review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Doodle if

  • You need group polls.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want 1:1 scheduling.
Doodle review

Questions people ask

Is Customerly or Doodle better?
Neither clearly leads. Customerly starts at Free and Doodle at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Doodle?
Customerly starts at Free and Doodle at Free.
Does Customerly or Doodle run on more platforms?
Customerly runs on Web, Ios, Android. Doodle runs on Web, Mobile (iOS, Android).
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Doodle is typically brought in for.
What can Customerly do that Doodle cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Doodle covers Group polls, 1:1 scheduling, Booking pages, Calendar sync. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Doodle: Does Doodle offer a free plan?

Yes. Doodle's free plan includes one active group poll, one booking page, and one 1:1 meeting, limited to 10 slots per poll with ads displayed. Premium plans start at $15/month.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Doodle: What are Doodle's pricing plans?

Professional plan costs $15/month (or $132/year). Team plan costs $19.95/user/month (or $8.95/user/month billed annually) with a two-seat minimum.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Doodle: Does Doodle integrate with calendar apps?

Yes. Doodle integrates with Google Calendar and Outlook Calendar to prevent double-bookings. Slack integration allows poll creation and sharing directly in Slack channels.

Source
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Related pages

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