Softwr

Customer Support · head to head

HappyFox vs Olark

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Olark logo

Olark

Live Chat & Chatbots

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: HappyFox covers Ticketing, Olark covers Live chat.

Where they differ

Only the attributes on which HappyFox and Olark actually diverge.

Attributes where HappyFox and Olark differ
AttributeHappyFoxOlark
Starting price$29/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportLive Chat & Chatbots
Founded20122009

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • HubSpot
  • Zendesk

Both cover

  • Salesforce
  • Slack
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Olark
  • Managing internal and customer support requests in one queuenot Olark

Olark

  • Live chat on a website with a small support teamnot HappyFox
  • Running an AI agent on website conversations with human handoffnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is HappyFox or Olark better?
Neither clearly leads. HappyFox starts at $29/month and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Olark?
Olark has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Olark.
Does HappyFox or Olark run on more platforms?
HappyFox runs on Web, Ios, Android. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Olark is typically brought in for.
What can HappyFox do that Olark cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, Slack, GDPR, Web support.
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