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Software · head to head

HappyFox vs Tidio

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: HappyFox covers Ticketing, Tidio covers Live chat.

Where they differ

Only the attributes on which HappyFox and Tidio actually diverge.

Attributes where HappyFox and Tidio differ
AttributeHappyFoxTidio
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20122013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Both cover

  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Tidio
  • Managing internal and customer support requests in one queuenot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot HappyFox
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is HappyFox or Tidio better?
Neither clearly leads. HappyFox starts at $29/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Tidio.
Does HappyFox or Tidio run on more platforms?
HappyFox runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Tidio is typically brought in for.
What can HappyFox do that Tidio cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Both handle Zapier, GDPR, Web support, Ios support.
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Related pages

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