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Software · head to head

HappyFox vs LiveChat

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: HappyFox covers Knowledge base, LiveChat covers Live chat.

Where they differ

Only the attributes on which HappyFox and LiveChat actually diverge.

Attributes where HappyFox and LiveChat differ
AttributeHappyFoxLiveChat
Starting price$29/month$20/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20122002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Microsoft Teams
  • Jira

Only in LiveChat

  • Live chat
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • HubSpot

Both cover

  • Ticketing
  • Salesforce
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot LiveChat
  • Managing internal and customer support requests in one queuenot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot HappyFox
  • Handling customer conversations across chat, SMS and messaging channelsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose HappyFox if

  • You need knowledge base.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is HappyFox or LiveChat better?
Neither clearly leads. HappyFox starts at $29/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or LiveChat?
HappyFox starts at $29/month and LiveChat at $20/month.
Does HappyFox or LiveChat run on more platforms?
HappyFox runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what LiveChat is typically brought in for.
What can HappyFox do that LiveChat cannot?
HappyFox covers Knowledge base, Automation, SLA management, Self-service portal. LiveChat covers Live chat, Chat routing, Analytics, Canned responses. Both handle Ticketing, Salesforce, Zapier, GDPR.
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