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CRM · head to head

Solid Performers vs SupportBee

Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Solid Performers covers Lead management, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Solid Performers and SupportBee actually diverge.

Attributes where Solid Performers and SupportBee differ
AttributeSolid PerformersSupportBee
Starting priceOn request$13/month
Pricing modelPer user per monthUnknown
PlatformsWeb, iOS, AndroidWeb, Mobile Browser
CategoryCRMCustomer Support
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

What people use each for

The jobs each tool is most often brought in to do.

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot SupportBee
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot SupportBee
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot SupportBee
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot SupportBee

SupportBee

  • Email supportnot Solid Performers
  • Ticket managementnot Solid Performers
  • Team collaborationnot Solid Performers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Solid Performers or SupportBee better?
Neither clearly leads. Solid Performers starts at On request and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Solid Performers or SupportBee?
Solid Performers starts at On request and SupportBee at $13/month.
Does Solid Performers or SupportBee run on more platforms?
Solid Performers runs on Web, iOS, Android. SupportBee runs on Web, Mobile Browser.
What is Solid Performers best used for?
Solid Performers is most often used for an indian education consultancy handling high lead volume from indiamart and facebook that needs follow-up discipline more than marketing automation, a ten-person b2b sales team priced out of salesforce or hubspot that still needs pipeline reporting and quotation generation, an agency that wants to white-label a crm for its own clients at 299 us dollars for the first year rather than build one, a real estate firm that runs its entire sales conversation over whatsapp and needs those threads attached to the lead record. Of those, an indian education consultancy handling high lead volume from indiamart and facebook that needs follow-up discipline more than marketing automation and a ten-person b2b sales team priced out of salesforce or hubspot that still needs pipeline reporting and quotation generation are not what SupportBee is typically brought in for.
What can Solid Performers do that SupportBee cannot?
Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal.

Answered from the vendors’ own pages

Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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