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Customer Support · head to head

HelpCrunch vs Really Simple Systems

HelpCrunch logo

HelpCrunch

Customer Support

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Free plan
No
Full reviewWebsite
R

Really Simple Systems

CRM

Easy CRM for small businesses

From
$15/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; Really Simple Systems the vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old
  • They diverge on capability: HelpCrunch covers Live Chat Widget, Really Simple Systems covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HelpCrunch and Really Simple Systems actually diverge.

Attributes where HelpCrunch and Really Simple Systems differ
AttributeHelpCrunchReally Simple Systems
Starting priceOn request$15/month
Platformsweb, ios, androidWeb
CategoryCustomer SupportCRM
FoundedUnknown2009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

Only in Really Simple Systems

  • Contact management
  • Sales pipeline
  • Task management
  • Email integration
  • Reporting
  • Zapier
  • Google Workspace
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

HelpCrunch

  • Real-time website customer supportnot Really Simple Systems
  • Consolidating support and marketing email in one toolnot Really Simple Systems
  • AI-automated first-line customer responsesnot Really Simple Systems
  • Small business helpdesk ticketingnot Really Simple Systems

Really Simple Systems

  • Sales managementnot HelpCrunch
  • Contact trackingnot HelpCrunch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

Really Simple Systems

  • The vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old

Pricing, plan by plan

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

Really Simple Systems

$15/month
  • Essential$15/month
    • Contact management
    • Task tracking
  • Professional$25/month
    • Everything in Essential
    • Sales pipeline
    • Reporting
  • Professional Plus$35/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Choose Really Simple Systems if

  • You need contact management.
  • You also want sales pipeline.
Really Simple Systems review

Questions people ask

Is HelpCrunch or Really Simple Systems better?
Neither clearly leads. HelpCrunch starts at On request and Really Simple Systems at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HelpCrunch or Really Simple Systems?
HelpCrunch starts at On request and Really Simple Systems at $15/month.
Does HelpCrunch or Really Simple Systems run on more platforms?
HelpCrunch runs on web, ios, android. Really Simple Systems runs on Web.
What is HelpCrunch best used for?
HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what Really Simple Systems is typically brought in for.
What can HelpCrunch do that Really Simple Systems cannot?
HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. Really Simple Systems covers Contact management, Sales pipeline, Task management, Email integration.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
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