Softwr

CRM · head to head

Really Simple Systems vs SupportBee

R

Really Simple Systems

CRM

Easy CRM for small businesses

From
$15/month
Free plan
No
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Really Simple Systems the vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Really Simple Systems covers Contact management, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Really Simple Systems and SupportBee actually diverge.

Attributes where Really Simple Systems and SupportBee differ
AttributeReally Simple SystemsSupportBee
Starting price$15/month$13/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, Mobile Browser
CategoryCRMCustomer Support
Founded20092010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Really Simple Systems

  • Contact management
  • Sales pipeline
  • Task management
  • Email integration
  • Reporting
  • Google Workspace
  • GDPR
  • Cloud deployment

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

Both cover

  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Really Simple Systems

  • Sales managementnot SupportBee
  • Contact trackingnot SupportBee

SupportBee

  • Email supportnot Really Simple Systems
  • Ticket managementnot Really Simple Systems
  • Team collaborationnot Really Simple Systems

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Really Simple Systems

  • The vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Really Simple Systems

$15/month
  • Essential$15/month
    • Contact management
    • Task tracking
  • Professional$25/month
    • Everything in Essential
    • Sales pipeline
    • Reporting
  • Professional Plus$35/month
    • Everything in Professional
    • Advanced customization

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Really Simple Systems if

  • You need contact management.
  • You also want sales pipeline.
Really Simple Systems review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Really Simple Systems or SupportBee better?
Neither clearly leads. Really Simple Systems starts at $15/month and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Really Simple Systems or SupportBee?
Really Simple Systems starts at $15/month and SupportBee at $13/month.
Does Really Simple Systems or SupportBee run on more platforms?
Really Simple Systems runs on Web. SupportBee runs on Web, Mobile Browser.
What is Really Simple Systems best used for?
Really Simple Systems is most often used for sales management, contact tracking. Of those, sales management and contact tracking are not what SupportBee is typically brought in for.
What can Really Simple Systems do that SupportBee cannot?
Really Simple Systems covers Contact management, Sales pipeline, Task management, Email integration. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Zapier, Web support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
Share

Related pages

More on Really Simple Systems

More on SupportBee

Keep looking

Other head to heads