Softwr

Customer Support · head to head

8x8 Contact Center vs Hubstaff

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

Productivity

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: 8x8 Contact Center covers Voice, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which 8x8 Contact Center and Hubstaff actually diverge.

Attributes where 8x8 Contact Center and Hubstaff differ
Attribute8x8 Contact CenterHubstaff
Starting price$85/month$5.99/month
PlatformsWeb, Desktop, Ios, AndroidWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Hubstaff
  • Contact centernot Hubstaff
  • Remote worknot Hubstaff
  • Customer supportnot Hubstaff

Hubstaff

  • Productivitynot 8x8 Contact Center
  • Collaborationnot 8x8 Contact Center
  • Task managementnot 8x8 Contact Center
  • Organizationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is 8x8 Contact Center or Hubstaff better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Hubstaff?
8x8 Contact Center starts at $85/month and Hubstaff at $5.99/month.
Does 8x8 Contact Center or Hubstaff run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Hubstaff is typically brought in for.
What can 8x8 Contact Center do that Hubstaff cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots.
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