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Software · head to head

8x8 Contact Center vs Bear Notes

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Bear Notes logo

Bear Notes

Software

Beautiful note-taking app for Apple devices

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bear Notes has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Bear Notes apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app
  • They diverge on capability: 8x8 Contact Center covers Voice, Bear Notes covers Markdown-based notes.

Where they differ

Only the attributes on which 8x8 Contact Center and Bear Notes actually diverge.

Attributes where 8x8 Contact Center and Bear Notes differ
Attribute8x8 Contact CenterBear Notes
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidMacOS, IOS, IPadOS
Founded19872015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Bear Notes

  • Markdown-based notes
  • Powerful tag system
  • Rich text formatting
  • Image support
  • iCloud sync
  • Dark and light themes
  • Encryption support
  • Backup and restore

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Bear Notes
  • Contact centernot Bear Notes
  • Remote worknot Bear Notes
  • Customer supportnot Bear Notes

Bear Notes

  • Markdown note taking on Apple devicesnot 8x8 Contact Center
  • Organising notes with nested hashtags rather than foldersnot 8x8 Contact Center
  • Exporting notes to PDF, DOCX, HTML or ePubnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Bear Notes

  • Apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app
  • Sync across devices requires Bear Pro and works through iCloud only
  • The free version is limited to 3 export formats, 3 themes and 1 app icon
  • OCR search inside images and PDFs is Pro only
  • Note encryption is Pro only
  • The Pro trial lasts 7 days

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Bear Notes

Free
  • FreeFree
    • Note creation and organization
    • Tags
    • Local sync
  • Premium$1.99/month
    • iCloud sync
    • Themes
    • Markdown export

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Bear Notes if

  • You need markdown-based notes.
  • You want to start without paying.
  • You work on MacOS, IOS, IPadOS.
  • You also want powerful tag system.
Bear Notes review

Questions people ask

Is 8x8 Contact Center or Bear Notes better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Bear Notes at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Bear Notes?
Bear Notes has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Bear Notes.
Does 8x8 Contact Center or Bear Notes run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Bear Notes runs on MacOS, IOS, IPadOS.
Can I use Bear Notes for free?
Yes. Bear Notes has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Bear Notes is typically brought in for.
What can 8x8 Contact Center do that Bear Notes cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Bear Notes covers Markdown-based notes, Powerful tag system, Rich text formatting, Image support.
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