Softwr

Software · head to head

8x8 Contact Center vs Tana

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Tana logo

Tana

Software

The everything app for your personal workspace

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tana has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Tana the free plan hosts only 5 meetings a month with AI transcripts and summaries
  • They diverge on capability: 8x8 Contact Center covers Voice, Tana covers Outliner interface.

Where they differ

Only the attributes on which 8x8 Contact Center and Tana actually diverge.

Attributes where 8x8 Contact Center and Tana differ
Attribute8x8 Contact CenterTana
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Desktop
Founded19872020

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Tana

  • Outliner interface
  • Supertags
  • Live queries
  • AI integration
  • Graph views
  • Email capture
  • API
  • Zapier

Both cover

  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Tana
  • Contact centernot Tana
  • Remote worknot Tana
  • Customer supportnot Tana

Tana

  • Structured note taking with a graph based supertag data modelnot 8x8 Contact Center
  • Automatic meeting capture with AI transcripts and summariesnot 8x8 Contact Center
  • Turning notes into queryable structured databasesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Tana

  • The free plan hosts only 5 meetings a month with AI transcripts and summaries
  • The free plan connects only 1 calendar and allows 50 AI queries
  • Pro is $30 per user per month at standard price, with $20 shown as an early bird rate
  • Max is $120 per user per month at standard price, with $80 shown as an early bird rate
  • Integrations and full MCP require the Pro plan
  • Dedicated support and onboarding, and unlimited agents, skills and types, require the Max plan
  • The Business plan is custom priced, billed yearly and has no published rate
  • The free trial runs 30 days

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Tana

Free
  • FreeFree
    • Core features
    • Supertags
    • Searches
  • Pro$10/month
    • Advanced AI
    • Priority support
    • Extended history

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Tana if

  • You need outliner interface.
  • You want to start without paying.
  • You work on Web, Desktop.
  • You also want supertags.
Tana review

Questions people ask

Is 8x8 Contact Center or Tana better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Tana at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Tana?
Tana has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Tana.
Does 8x8 Contact Center or Tana run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Tana runs on Web, Desktop.
Can I use Tana for free?
Yes. Tana has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Tana is typically brought in for.
What can 8x8 Contact Center do that Tana cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Tana covers Outliner interface, Supertags, Live queries, AI integration. Both handle Web support, Desktop support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Tana

Keep looking

Other head to heads