Softwr

Customer Support · head to head

8x8 Contact Center vs Time Doctor

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Time Doctor logo

Time Doctor

Productivity

Employee time tracking and productivity monitoring

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Time Doctor historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • They diverge on capability: 8x8 Contact Center covers Voice, Time Doctor covers Time tracking with timer.

Where they differ

Only the attributes on which 8x8 Contact Center and Time Doctor actually diverge.

Attributes where 8x8 Contact Center and Time Doctor differ
Attribute8x8 Contact CenterTime Doctor
Starting price$85/month$4/month
PlatformsWeb, Desktop, Ios, AndroidWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded19872011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Time Doctor

  • Time tracking with timer
  • Activity monitoring
  • Screenshots
  • GPS tracking
  • Webcam monitoring
  • Reports and invoicing
  • Mobile apps
  • Team management

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Time Doctor
  • Contact centernot Time Doctor
  • Remote worknot Time Doctor
  • Customer supportnot Time Doctor

Time Doctor

  • Productivitynot 8x8 Contact Center
  • Collaborationnot 8x8 Contact Center
  • Task managementnot 8x8 Contact Center
  • Organizationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Time Doctor

  • Historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • HRIS and Payroll native integrations are paid add-ons at $200 per integration per month
  • Software Cost Insights add-on costs $3 per user per month on top of the base plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Time Doctor

$4/month
  • Basic$4/month
    • Time tracking
    • Reports
    • Mobile apps
  • Standard$6/month
    • Everything in Basic
    • Activity monitoring
    • Screenshots
  • Premium$10/month
    • Everything in Standard
    • GPS tracking
    • Webcam snapshots

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Time Doctor if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Time Doctor review

Questions people ask

Is 8x8 Contact Center or Time Doctor better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Time Doctor at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Time Doctor?
8x8 Contact Center starts at $85/month and Time Doctor at $4/month.
Does 8x8 Contact Center or Time Doctor run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Time Doctor runs on Web, IOS, Android, MacOS, Windows.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Time Doctor is typically brought in for.
What can 8x8 Contact Center do that Time Doctor cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Time Doctor covers Time tracking with timer, Activity monitoring, Screenshots, GPS tracking.
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