Softwr

Customer Support · head to head

8x8 Contact Center vs OmniFocus 3

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: 8x8 Contact Center covers Voice, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which 8x8 Contact Center and OmniFocus 3 actually diverge.

Attributes where 8x8 Contact Center and OmniFocus 3 differ
Attribute8x8 Contact CenterOmniFocus 3
Starting price$85/month$39.99/year
PlatformsWeb, Desktop, Ios, AndroidMacOS, IOS, IPadOS, Web
CategoryCustomer SupportProductivity
Founded19871993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot OmniFocus 3
  • Contact centernot OmniFocus 3
  • Remote worknot OmniFocus 3
  • Customer supportnot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot 8x8 Contact Center
  • Capturing tasks with contexts, defer dates and review cyclesnot 8x8 Contact Center
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is 8x8 Contact Center or OmniFocus 3 better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or OmniFocus 3?
8x8 Contact Center starts at $85/month and OmniFocus 3 at $39.99/year.
Does 8x8 Contact Center or OmniFocus 3 run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what OmniFocus 3 is typically brought in for.
What can 8x8 Contact Center do that OmniFocus 3 cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives.
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