Softwr

Customer Support · head to head

Front vs Hubstaff

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

Productivity

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: Front covers Shared inbox, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which Front and Hubstaff actually diverge.

Attributes where Front and Hubstaff differ
AttributeFrontHubstaff
Starting price$25/month per seat$5.99/month
PlatformsCloud-based SaaSWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded20132012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Hubstaff
  • Enterprises using AI to resolve complex multi-step customer requestsnot Hubstaff

Hubstaff

  • Productivitynot Front
  • Collaborationnot Front
  • Task managementnot Front
  • Organizationnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is Front or Hubstaff better?
Neither clearly leads. Front starts at $25/month per seat and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Hubstaff?
Front starts at $25/month per seat and Hubstaff at $5.99/month.
Does Front or Hubstaff run on more platforms?
Front runs on Cloud-based SaaS. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Hubstaff is typically brought in for.
What can Front do that Hubstaff cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots.
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Related pages

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