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Software · head to head

8x8 Contact Center vs Bear

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Bear logo

Bear

Software

Markdown notes for Apple devices

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Bear built for Apple hardware only, with no Windows, Android or web client

Where they differ

Only the attributes on which 8x8 Contact Center and Bear actually diverge.

Attributes where 8x8 Contact Center and Bear differ
Attribute8x8 Contact CenterBear
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Bear

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Bear
  • Contact centernot Bear
  • Remote worknot Bear
  • Customer supportnot Bear

Bear

No use cases recorded yet. See the Bear review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Bear

  • Built for Apple hardware only, with no Windows, Android or web client
  • Free tier is limited to 3 themes, 1 app icon and restricted export formats; iCloud sync requires Bear Pro
  • Bear Pro is $2.99 per month or $29.99 per year after a 7 day free trial

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Bear

On request

No published plan breakdown. See the Bear review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Bear if

Nothing in the data separates Bear from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

Bear review

Questions people ask

Is 8x8 Contact Center or Bear better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Bear at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Bear?
8x8 Contact Center starts at $85/month and Bear at On request.
Does 8x8 Contact Center or Bear run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Bear runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Bear is typically brought in for.
What can 8x8 Contact Center do that Bear cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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